4 Tips for Strengthening Your Brand Credibility
Credibility is one of a brand’s strongest assets. As a business owner, you want your brand to be known as dependable and reassure your customers in your products and services.…
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A photo contest about our choice to work remotely
labelcommunity | Customer Service | empathy | Global | humans | Live | photography | Remote | Travel | workplace
We ended last year with a fun photo contest for our agents. Photos were posted on social media and the posts with the most likes were awarded cash prizes. Having…
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Why Does Real Human Interaction Still Matter in Customer Service?
labelAI | business practices | chatbots | Customer Service | decision making | empathy | humans | Live | workplace
You’ve had this happen a hundred times. You need to make a call or chat to somebody, whether it’s your bank, the auto repair shop, or your insurance agency. You pick up the phone to make the call or open the chat and suddenly, someone – or rather something – picks up and answers. It’s a call center automated phone system (IVR) or a chatbot flow, maybe an AI in the backend. Whatever machine it is, you immediately either exit, hang up or dial 0 to get to a human operator, someone who really understands your problem.
Agents Republic and its Commitment to Fostering an Inclusive and Diverse Workplace
Diversity, Equity and Inclusion is fundamental to provide a variety of human-focused services worldwide and keep Agents Republic an ideal partner in customer service for globally expanding businesses. But how can you take advantage of remote work and what actions are needed to be more diverse and inclusive?
Will AI Define the Future of Customer Support?
AI and Machine Learning are becoming a staple in the IT industry, with surprising industries seeking advantages with this exciting field of automation. One of these industries with a constant focus on productivity improvement and automation is the call centre industry. Tech giants are taking their own in-house steps towards automating this labor-heavy market, but how do robots and people work together in a field where 79% of customers still prefer to speak to a human being?
Emergency Scale-Up Customer Service Support Task Force to Help Businesses Impacted due to the Effects of the Coronavirus (COVID-19)
labelcall center | client service | clients | cloud-based technology | contact center | Coronavirus | COVID-19 | multilingual | rapid response | remote work | scale-up | WFH | work from home
Agents Republic provides customer support services with globally distributed home-based workforce. Reflecting on the current situation about the Coronavirus (COVID-19) pandemic, the company launches new emergency scale-up customer service task…
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Telecommuting Will Help Your Business Survive the Coronavirus
The Coronavirus shows no signs of stopping yet, and many businesses are bracing themselves for the economic impact. Apple issued a warning about iPhone supply shortages due to its factories…
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AI Data Services – Boost Your NLP Projects
labelAI | Artificial Intelligence | Data | Machine Learning | NLP | outsourcing | SaaS | Technology | trends
In this rapidly changing world, Artificial Intelligence and Machine Learning are hot topics, especially when it comes to data. Data is the key element of AI solutions, as AI applications…
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The Future of Customer Support – 5 Insights From the Cutting Edge
labelAI | Automation | Cloud | Culture | Customer Service | customer support | eCommerce | future | Globalization | Insights | Robots | trends
As our world becomes hyper-connected and e-commerce blurs the lines between geographical markets, customer support is facing a paradigm shift in the way it has structured its business processes and its approach to technology.
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