Trends

  1. Home
  2. chevron_right
  3. Blog
  4. chevron_right
  5. Trends

Will AI Define the Future of Customer Support?

AI and Machine Learning are becoming a staple in the IT industry, with surprising industries seeking advantages with this exciting field of automation. One of these industries with a constant focus on productivity improvement and automation is the call centre industry. Tech giants are taking their own in-house steps towards automating this labor-heavy market, but how do robots and people work together in a field where 79% of customers still prefer to speak to a human being?

Read More
Customer Support Agent in Mask Representing Preparations to tackle COVID-19

Emergency Scale-Up Customer Service Support Task Force to Help Businesses Impacted due to the Effects of the Coronavirus (COVID-19)

Agents Republic provides customer support services with globally distributed home-based workforce. Reflecting on the current situation about the Coronavirus (COVID-19) pandemic, the company launches new emergency scale-up customer service task…
Read More
Menu