You’ve had this happen a hundred times. You need to make a call or chat to somebody, whether it’s your bank, the auto repair shop, or your insurance agency. You pick up the phone to make the call or open the chat and suddenly, someone – or rather something – picks up and answers. It’s a call center automated phone system (IVR) or a chatbot flow, maybe an AI in the backend. Whatever machine it is, you immediately either exit, hang up or dial 0 to get to a human operator, someone who really understands your problem.
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Recent Posts
- A photo contest about our choice to work remotely
- US Technical Support Agent (Gaming, Home-based)
- Why Does Real Human Interaction Still Matter in Customer Service?
- Bilingual (Italian/Spanish) Contact Center Supervisor – Inbound (Home-based)
- Bilingual (Dutch/German) Contact Center Supervisor – Inbound (Home-based)
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