FAQ

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Frequently Asked Questions

In what languages can you provide customer support services?
What are the fees?
Can you provide term based discounts?
How do you recruit customer support agents?
How many supervisors/project managers will be assigned to my program?
Can you provide reporting?
How many work-at-home agents do you have?
What is attrition rate of the customer support agents?
In what languages can you provide customer support services?

We currently speak the following native languages: Afrikaans, Arabic, Assamese, Basaa, Catalan, Czech, German, German (Austria), German (Switzerland), German (Germany), English (Caribbean), English (Europe), English (Australia), English (Canada), English (United Kingdom), English (Jamaica), English (New Zealand), English (Philippines), English (United States), English (South Africa), Spanish (Latin America), Spanish (Spain), Spanish (Mexico), Spanish (United States), Filipino, French, French (Canada), French (Cameroon), French (France), Hindi, Croatian, Hungarian, Italian, Armenian, Japanese, Georgian, Kazakh, Korean, Malagasy, Punjabi, Portuguese (Europe), Portuguese (Brazil), Romanian, Russian (Kazakhstan), Russian (Russia), Russian (Ukraine), Slovenian, Thai, Turkish, Ukrainian, Urdu, Chinese, Chinese (China), Chinese (Macao S.A.R.), Chinese (Hong Kong S.A.R.), Chinese (Taiwan)

What are the fees?

Expenses are billed on an hourly basis. Setup costs may apply in case of systems integration or extensive training. Telecom fees billed at cost if applicable.

Can you provide term based discounts?

Absolutely! Contact us for more details at sales@agentsrepublic.com or at +1 (604) 210 8100

How do you recruit customer support agents?

Job ads > Automated onboarding > Video interviews > Internal rating and assessments (HOGAN) > Background checks > System tests > Orientation webinars > Integration trainings > Evaluations and certifications

How many supervisors/project managers will be assigned to my program?

Determined on a case-by case basis. Average staff to supervisor ratio is 17:1.

Can you provide reporting?

We do provide customizable reporting services

How many work-at-home agents do you have?

Agents Republic is fully cloud-based with 360+ agents.

Still having questions?

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