Exceptional customer service has become a necessity for companies across the telecommunications and media sectors. With new technologies being released on a daily basis, customers have started to demand more, raising the bar of the standards of service they expect. To ensure a client’s loyalty, telecom companies must strive to fulfill the needs of their customers and offer consistently outstanding customer support. Agents Republic’s team of telecom experts work with some of the biggest fixed, mobile, and satellite companies based throughout Asia, Europe, and North America. Our agents help telecom companies globally with their challenges, better aligning their capabilities with today’s consumers.
Benefits of outsourcing telecom customer support
Maximize revenue by
- minimizing administrative tasks for your in-house staff
- increasing efficiency through fast, efficient, and standardized processes
- offering 24/7 service coverage; no lost contact with your customers and vendors
- removing language barriers for service – we speak 100+ languages!
- providing a secure assisted pay-by-phone solution to let your customers pay over the phone right away (PCI-DSS certified)
Scale down costs by
- increasing productivity through minimizing idle time and maximizing utilization
- scheduling flexible staffing to support needs using cloud-based tools
- providing high quality service and outstanding support with trained and certified agents
- sourcing globally to secure best prices and various alternatives for coverage
- employing AI-enhanced support solutions that are fast and relevant
Focus on your core business by
- optimizing high volume repetitive tasks
- minimizing the need for time-consuming HR and operations issues
- facilitating peace of mind by working with a professional call center provider
Agents Republic can provide you outstanding telecom call center services with native speaking agents. Our agents are trained and certified to represent global brands. Go the extra mile and stand out of the crowd with our support.
Get started with outsourcing telecom or media support call center services today — ask for a quote!
- Are you looking to improve your customer support?
- Is your in-house team too expensive to handle basic inquiries?
- Would you like to achieve higher customer satisfaction ratings?
- Do you want to be contacted easily via phone, email, and/or webchat?
- Is a cost effective solution appealing, allowing you to focus more on your core business?
- Already thinking of hiring a professional call center team?
Which support channels are you interested in?
Typical call center services for telecom companies
- 24/7 customer support
- 24/7 helpdesk, technical support
- Online product support
- Order taking
- Infoline, inquiry line
- Complaint handling, claims processing
- Appointment setting
- Welcome calls, retention calls
- Cross-selling, up-selling
- Market research
- Assisted payments over-the-phone (PCI-DSS)