Next generation customer support
Contact center services with multilingual agents around the globe
Whether you optimize locally or expand globally, you need a reliable partner that exceeds your expectations
Headquartered in Vancouver, Canada, Agents Republic provides next generation contact center services with global workforce. The company was formed by industry professionals with more than 12 years track record in cloud-based contact center outsourcing in 38 countries. Agents Republic delivers exceptional customer service, technical support, back office and sales support with native speaking agents, using state of the art technologies, including cloud automation and Artificial Intelligence.
Agents Republic. Wherever your business goes.
Languages and dialects
Customers are more demanding than ever and require multiple channels of communication. We connect customer interactions to seamlessly carry context throughout the customer journey. Agents Republic provides the following channels as an integrated omnichannel solution to best serve your customers’ needs.
Cloud-based contact center with native speaking agents
Technology to maximize customer experience
We save our clients time and money by using cutting-edge platforms to boost productivity of our agents. To match the needs of the support requirements, customer service reps are recruited globally, trained across platforms and certified to assure maximum effectiveness and quality.
Case study: Global Cloud-based Customer Support for a market leader multinational tobacco company
Case study: 24/7 Tier 1 Technical support for a global technology company
Case study: Mystery Shopping in 15 countries for a marketing survey specialist company
- System Setup
- Customer Service
- Technical Support
- Back office support
- Inbound sales
- Outbound support services
- Account Management
- SLA control
Are you an experienced agent?
JOIN THE REPUBLIC!
Agent sign up
This is your calling – join our multicultural global community and work with clients from all over the world. We accept applications both from inside and outside of Canada. Boost you career with Agents Republic and enjoy the benefits we offer!
Be a member of our global community.
AI and Machine Learning are becoming a staple in the IT industry, with surprising industries seeking advantages with this exciting field of automation. One of these industries with a constant focus on productivity improvement and automation is the call centre industry. Tech giants are taking their own in-house steps towards automating this labor-heavy market, but how do robots and people work together in a field where 79% of customers still prefer to speak to a human being?