Whether you optimize locally or expand globally, you need a reliable partner that exceeds your expectations
Headquartered in Vancouver, Canada, Agents Republic provides next generation contact center services with global workforce. The company was formed by industry professionals with more than 15 years track record in cloud-based contact center outsourcing in 38 countries. Agents Republic delivers exceptional customer service, technical support, back office and sales support with native speaking agents, using state of the art technologies, including cloud automation and Artificial Intelligence.
Agents Republic. Wherever your business goes.
Languages and dialects
Customers are more demanding than ever and require multiple channels of communication. We connect customer interactions to seamlessly carry context throughout the customer journey. Agents Republic provides the following channels as an integrated omnichannel solution to best serve your customers’ needs.
Cloud-based contact center with native speaking agents
Technology to maximize customer experience
We save our clients time and money by using cutting-edge platforms to boost productivity of our agents. To match the needs of the support requirements, customer service reps are recruited globally, trained across platforms and certified to assure maximum effectiveness and quality.
Case study: Global Cloud-based Customer Support for a market leader multinational tobacco company
Case study: 24/7 Tier 1 Technical support for a global technology company
Case study: Mystery Shopping in 15 countries for a marketing survey specialist company
What our clients say about us
We chose Agents Republic since they met our needs in providing exemplary technical support for our customers, and the price point was a considerable savings over the US-based group we had previously contracted. It has been a joy working with their team. I find their staff enthusiastic, eager talent with a proactive and caring attitude. They take ownership and stay engaged through every email, chat, or ticket that comes their way.
We had been working David and his team for years and I must express how great work they have delivered to Google.
Agents Republic helped my team deliver a successful project by mobilizing a call center effort across 6 countries and in 4 different languages on an extremely condensed timeline. They were quick to mobilize, adaptive to our changing needs, and proposed creative solutions to help us reach our outreach goal. This was my first time using Agents Republic, and I was very impressed with their professionalism and high level of customer service. I would be pleased to recommend them to my colleagues and peers. The next time I need call center support, I’ll go to them first.
We have been working with the team on different projects. Always had excellent response time, great delivery and results!
We know the learning curve was steep, and your project manager did a great job getting herself up to speed and becoming the subject matter expert we needed to have on your end, in order for your team to thrive. It was reassuring to know that we could count on her to guide the team, and step in when needed. Both she and the supervisor did a fantastic job keeping us up to date and delivered requested reporting in a timely manner. It’s always reassuring to work with a team that you know you can depend on to do the right thing, regardless of how it affects their bottom line. I believe we made a great decision when we decided to partner with Agents Republic.
David and his team has results-oriented straightforward mindset. I’d highly recommend working with them!
- System Setup
- Customer Service
- Technical Support
- Back office support
- Inbound sales
- Outbound support services
- Account Management
- SLA control
Are you an experienced agent?
JOIN THE REPUBLIC!
Agent sign up
This is your calling – join our multicultural global community and work with clients from all over the world. We accept applications both from inside and outside of Canada. Boost you career with Agents Republic and enjoy the benefits we offer!
Be a member of our global community.
How is it to work with us?
Working for Agents Republic is an absolute pleasure! The tasks are well explained and structured…the management and supervisors are very professional, friendly and supportive, which makes it a great company culture to work in.