A global provider of multilingual contact center services

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Multilingual

One provider and single point of contact for all major languages and dialects you may need for your project

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Omnichannel

Services are available 24/7/365 in all time zones across multiple channels: phone, email, chat, video chat and social media

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Scalable

Fast and flexible scaling worldwide to fit your global market expansion goals and change requests

Are you ready to outsource?

Whether you optimize locally or expand globally, you need a reliable partner that exceeds your expectations

Headquartered in Vancouver, Canada, Agents Republic provides next generation contact center services with global workforce. The company was formed by industry professionals with more than 12 years track record in cloud-based contact center outsourcing in 38 countries. Agents Republic delivers exceptional customer service, technical support, back office and sales support with native speaking agents, using state of the art technologies, including cloud automation and Artificial Intelligence.

Agents Republic. Wherever your business goes.

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Omnichannel experience

Customers are more demanding than ever and require multiple channels of communication. We connect customer interactions to seamlessly carry context throughout the customer journey. Agents Republic provides the following channels as an integrated omnichannel solution to best serve your customers’ needs.
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Voice

#1 most popular channel with features, such as optional IVR (Interactive Voice Response) system, skill based routing, predictive dialing for outbound calls, CRM integration, PCI DSS secure payment over the phone.

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Text support

Convenient, cost effective method for two-way business texting over SMS and/or outbound push campaigns using SMS templates, scheduled sending, response processor with optional features, such as CRM integration or order confirmation.

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Email

Preferred for on-the-go customers. One of the most cost effective channels, easy organization and retrieval, templates, automation, keyword spotting, smart routing, optional AI overlay and CRM integration enhance interactions.

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Video chat

Builds personal connections while enables face-to-face communication which is especially helpful for troubleshooting. It supports complex or highly emotional interactions thus increases first call resolution rates. Not only customer retention increases, but also agent experience improves.

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Live chat

Preferred method of communication for online shoppers. Features include chat platform with ticketing system, templates, AI agent support, integration to most platforms, effective queue management.

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Social Media

Social media presence requires continuous monitoring and  conversations for opportunities, complaints, and compliments. Service includes Facebook, Twitter, Instagram, WeChat interaction handling, public replies to inquiries, moderation services with features such as AI agent support and CRM integration.

Cloud-based contact center with native speaking agents

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CUSTOMER SERVICE

24/7 customer support, infoline, complaint handling, problem solving, inquiry handling, appointments, reservations, order taking, overflow

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BACK OFFICE SUPPORT

Technical support, product support, help desk, data entry, claims processing, data cleansing, telesurvey, market research, soft collection

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TECHNICAL SUPPORT

Technical support, product support, help desk, data entry, claims processing, data cleansing, telesurvey, market research, soft collection

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SALES SUPPORT

Customer acquisition, appointment setting, welcome calls, lead generation, telemarketing, cross-, up-selling, retention programs

Technology to maximize customer experience

We save our clients time and money by using cutting-edge platforms to boost productivity of our agents. To match the needs of the support requirements, customer service reps are recruited globally, trained across platforms and certified to assure maximum effectiveness and quality.
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Enhanced human skills

Agents are supported by state-of-the-art contact management platforms to be fast and relevant

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Next Gen customer engagement

Programmable communications systems with powerful cloud automation and back-end analytics

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AI-on-demand

Artificial intelligence overlays to increase agent productivity by recommending possible responses for repetitive incoming messages

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GDPR and Information Security

General Data Protection Regulation (GDPR) compliant solutions with the highest Information Security Standards

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Business Continuity Planning (BCP) and Disaster Recovery (DR)

Risk management leveraged by virtual global network takes disaster recovery, redundancy and business continuity to the next level

Case studies

Case study: 24/7 Customer Support for the industry leader automotive navigation technology company

Description 24/7 Customer Support for the industry leader automotive navigation technology company Client: Automotive navigation technology company Markets: GLOBAL, Germany, Spain, France, UK, Hungary, Portugal, Russia, Turkey Languages: English, German,…
folderB2B Support, Customer Service, Technical Support

Case study: Global Cloud-based Customer Support for a market leader multinational retail company

Description Customer Support for a market leader multinational retail company headquartered in the UK. Client: Market leader multinational retail company Markets: Global, Multiple Time Zones Languages: French (EU) Native, Italian…
folderCustomer Service, Order Taking, Technical Support

Case study: 24/7 Tier 1 Technical support for a global technology company

Description 24/7 Tier 1 Technical support for a global technology company. Markets: APAC region, 15 countries in 12 Time Zones. Languages: Korean, Thai, Japanese, Chinese and English Client: A global…
folderCustomer Service, Technical Support

Case study: Mystery Shopping in 15 countries for a marketing survey specialist company

Description Mystery Shopping for a Belgium based marketing survey specialist company. Client: Belgium based marketing survey specialist Markets: Europe Languages: AT, BA, BE, BG, CH, CZ, DE, DK, ES, FI,…
folderB2B Support, Mystery Shopping

What our clients say about us

Describe your support needs and get a quote today!

Pricing

Project Setup
$500-10,000per project, based on transition complexity
  • Recruitment
  • Training
  • Integration
  • Scripting
  • System Setup
Project Management
$500-5,000per month, based on complexity
  • Account Management
  • Supervision
  • Staffing
  • Reporting
  • SLA control
Are you an experienced agent?

JOIN THE REPUBLIC!

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Apply today

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Complete your profile

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Begin your trainings

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Start your career!

Agent sign up

This is your calling – join our multicultural global community and work with clients from all over the world. We accept applications both from inside and outside of Canada. Boost you career with Agents Republic and enjoy the benefits we offer!

Be a member of our global community.

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Work remotely from the comfort of your home

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Receive competitive compensation

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Save time and ditch the commute

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Work in global markets as part of a Canadian company

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Be your own boss and choose your own schedule

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Develop your career and grow with us

Featured Agent

How is it to work with us?

Working for Agents Republic is an absolute pleasure! The tasks are well explained and structured…the management and supervisors are very professional, friendly and supportive, which makes it a great company culture to work in.

Toni  

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