Travel and hospitality call center services

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Call center services for travel & hospitality industry

Travel and Hospitality industries require comprehensive communication with customers. This leads to more calls, emails and web chats for customer services. The challenge is further accentuated because customer service representatives need technical abilities to be able to provide more relevant support such as immediate assistance, travel booking adjustments, itinerary modifications, booking reconfirmation and more. Agents Republic has a team of specialized service agents from well known travel agencies. Our travel experts have been working with some of the world’s biggest travel portals, providing fully managed customer support solutions for the travel industry. When your clients expect real-time solutions, specialist expertise and multilingual agents, outsourcing to Agents Republic is the right choice. We create a better travel experience trough numerous new-age projects for the clients of top resorts and hospitality centres by utilizing our cutting-edge technology. Our company guarantees a differentiated guest experience through extensive digital technology leadership, multi-lingual localized support, embedded social media, mobility-based guest engagement procedures and the use of data analytics for service differentiation.

Benefits of outsourcing your travel & hospitality call center services 

Increasing revenue, due to

  • minimizing administrative tasks to your in-house staff
  • increased efficiency by fast, efficient and standardized processes
  • no lost contact with your customers and vendors with 24/7 service coverage
  • no more difficulties due to language barriers – we speak 75+ languages!
  • secure assisted pay-by-phone solution to let your customers pay over the phone right away (PCI-DSS certified)

Optimized costs, due to

  • increased productivity by minimized idle time and maximized utilization
  • cloud-based scheduling enabled flexible staffing to support needs
  • high quality service by trained and certified agents with ownership to provide outstanding support
  • global sourcing that secures best prices and various alternatives for coverage
  • AI-enhanced support solutions to be fast and relevant

More focus on your core business, due to

  • optimizing high volume repetitive tasks
  • less time consuming HR and operations issues
  • peace of mind of working with a professional call center provider

Agents Republic is providing retail call center services with native speaking agents. Our agents are trained and certified to represent global brands. Go the extra mile and stand out of the crowd with our travel & hospitality call center services.

Get started with outsourcing your customer support services today! Ask for a quote!

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  • Looking to improve your customer support services?
  • Is your in-house team is too expensive to handle basic inquiries?
  • Would you like to reach higher ratings in customer satisfaction?
  • Do you want to be contacted easily via phone, email or webchat?
  • Looking for a cost effective solution while you can focus more on your core business?
  • Already thinking to hire a professional call center team?

Which support channels are you interested in?

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Typical call center services for travel & hospitality companies

  • 24/7 customer support
  • Hotel bookings and reservations
  • Airline bookings and reservations, customers service
  • Airport services
  • Property management
  • Highway maintenance
  • Roadside assistance
  • Event management
  • Complaint handling
  • Help-desk
  • Claims processing
  • Welcome calls, retention calls
  • Cross-selling, up-selling
  • Market research
  • Assisted over-the-phone payments (PCI-DSS)

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