The travel and hospitality industries are some of the most demanding in terms of 24/7/365 comprehensive communication and support for customers. This generates more calls, more emails, and more webchats for customer service and support agents. This challenge is further heightened by the need for support agents to provide both the language knowledge and the technical abilities in order to offer immediate assistance, travel booking adjustments, itinerary modifications, booking reconfirmations, and more.
Agents Republic has a team of specialized service agents from well known travel agencies. Our travel experts have been working with some of the world’s biggest travel portals providing fully managed customer support solutions for the travel industry for many years. When your clients expect real-time solutions, specialist expertise, and multilingual agents, outsourcing to Agents Republic is the right choice. Our company guarantees a differentiated guest experience through extensive digital technology leadership, multi-lingual localized support, embedded social media, mobility-based guest engagement procedures, and the use of data analytics.
Benefits of outsourcing your travel and hospitality call center services
Maximize revenue by
- minimizing administrative tasks for your in-house staff
- increasing efficiency through fast, efficient, and standardized processes
- offering 24/7 service coverage; no lost contact with your customers and vendors
- removing language barriers for service – we speak 100+ languages!
- providing a secure assisted pay-by-phone solution to let your customers pay over the phone right away (PCI-DSS certified)
Scale down costs by
- increasing productivity through minimizing idle time and maximizing utilization
- scheduling flexible staffing to support needs using cloud-based tools
- providing high quality service and outstanding support with trained and certified agents
- sourcing globally to secure best prices and various alternatives for coverage
- employing AI-enhanced support solutions that are fast and relevant
Focus on your core business by
- optimizing high volume repetitive tasks
- minimizing the need for time-consuming HR and operations issues
- facilitating peace of mind by working with a professional call center provider
Agents Republic can provide you outstanding travel and hospitality call center services with native speaking agents. Our agents are trained and certified to represent global brands. Go the extra mile and stand out of the crowd with our support.
Get started with outsourcing your customer support services today — ask for a quote!
- Are you looking to improve your customer support?
- Is your in-house team too expensive to handle basic inquiries?
- Would you like to achieve higher customer satisfaction ratings?
- Do you want to be contacted easily via phone, email, and/or webchat?
- Is a cost effective solution appealing, allowing you to focus more on your core business?
- Already thinking of hiring a professional call center team?
Which support channels are you interested in?
Typical call center services for travel and hospitality companies
- 24/7 customer support
- Hotel bookings and reservations
- Airline bookings and reservations, customers service
- Airport services
- Property management
- Highway maintenance
- Roadside assistance
- Event management
- Complaint handling
- Claims processing
- Welcome calls, retention calls
- Cross-selling, up-selling
- Market research
- Assisted over-the-phone payments (PCI-DSS)
In the fast-paced world of the hospitality industry, providing exceptional customer support is crucial for maintaining a stellar reputation and ensuring customer loyalty. A well-run support call center is an indispensable asset for any hospitality business.