Quality at scale

Services

Focus on your core competencies and let us take your customer support to the next level. We empower your businesses by providing scalable customer support powered by cutting-edge cloud-based technology.

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Customer Service

Taking care of your customers before, during and after a purchase for an optimal customer experience

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Technical Support

Support your users or team members with technical and administrative tasks to streamline your operations

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Sales and Back Office

Focusing on your future prospects and existing customers via multiple channels, to maximize your revenues

Call us today at +1 (604) 210 8100 or email us at sales@agentsrepublic.com.
We are dedicated to support your goals.

Omnichannel contact center

Customers are more demanding than ever and require multiple channels of communication. We connect customer interactions to seamlessly carry context throughout the customer journey. Agents Republic provides the following channels as an integrated omnichannel solution to best serve your customers’ needs.
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Voice

#1 most popular channel with features, such as optional IVR (Interactive Voice Response) system, skill based routing, predictive dialing for outbound calls, CRM integration, PCI DSS secure payment over the phone.

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Text support

Convenient, cost effective method for two-way business texting over SMS and/or outbound push campaigns using templates, scheduled sending, response processor with optional features, such as CRM integration or order confirmation.

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Email

Preferred for on-the-go customers. One of the most cost effective channels, easy organization and retrieval, templates, automation, keyword spotting, smart routing, optional AI overlay and CRM integration enhances interactions.

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Video chat

Builds personal connections while enables face-to-face communication which is especially helpful for troubleshooting. It supports complex or highly emotional interactions thus increases first call resolution rates. Not only customer retention increases, but also agent experience improves.

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Live chat

Preferred method of communication for online shoppers. Features include chat platform with ticketing system, templates, AI agent support, integration to most platforms, effective queue management.

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Social Media

Social media presence requires continuous monitoring and  conversations for opportunities, complaints, and compliments. Service includes Facebook, Twitter, Instagram, WeChat interaction handling, public replies to inquiries, moderation services with features such as AI agent support and CRM integration.

Call center outsourcing

We empower businesses with human skills, robots can’t do. Empathy, curiosity, creativity, intuition, imagination. These are all important skills for an exceptional customer experience. Customers want to talk to real people about important questions. We believe in the power of human interactions, where automation and AI help our professionals to be faster and more relevant.
  • Technical support
  • Help desk & Product support
  • Telesurvey, market research
  • Database cleansing
  • Consent Collection
  • Data entry, data cleansing
  • Soft collection, AR management
  • Inbound customer acquisition
  • Sales support, cross-selling, upselling
  • Appointment setting
  • Lead generation
  • Telemarketing
  • Welcome-calls, retention calls
  • Customer retention programs

Featured services

Featured industries

Quality meets cost-efficiency in the cloud

Growing a business doesn’t have to mean growing expenses in the same way. Adapt to variable demand and reduce overhead by switching to a scalable solution, without sacrificing quality.

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Multilingual

Native language support by sourcing talent globally, even directly from your target market

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Scalable

Flexible scaling to traffic spikes, reducing or even completely eliminating wait times

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Cost-efficient

Cloud model enables increasing quality without climbing fixed costs. Adapt to growing international demand quickly and flexibly while reducing expenses

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Dedicated

Our agents are much better educated, highly motivated, much more stable and produces far higher quality customer support

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Boosted

We save our clients time and money by using cutting-edge platforms to boost productivity of our teams

Agents Republic is a multilingual specialist

Top languages available:

English, French, Spanish, Chinese Mandarin, Chinese Cantonese, Tagalog, Korean, Japanese, German, Russian, Italian, Afrikaans, Albanian, Arabic, Belarusian, Bosnian, Bulgarian, Croatian, Czech, Danish, Dutch, Estonian, Finnish, Greek, Hungarian, Icelandic, Indonesian, Latvian, Lithuanian, Luxembourgish, Macedonian, Malay, Moldovan, Montenegrin, Norwegian, Polish, Portuguese, Romanian, Serbian, Slovak, Slovenian, Swedish, Thai, Turkish, Ukrainian, Vietnamese and more…

Featured languages

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