Jordan Deyong: Empowerment In The Workplace Of Customer Service

July 16, 2024

Customer Service | employees | management | workplace

In a recent interview, Senior Operations Manager Jordan Deyong shared some valuable insights on the topic of empowerment in the workplace of customer service. Jordan emphasized the importance of making…

Call Handling

July 1, 2024

Blog

Call Handling

Call handling services refer to the management of incoming and outgoing calls for a business with the goal of improving communication and efficiency. These services can be internal, handled by…

BPO Call Centers

June 10, 2024

Blog

BPO Call center | call center | Customer Service | customer support

A BPO (Business Process Outsourcing) call center is a specialized service center that handles various business processes for other organizations through voice calls, emails, chat support, and other communication methods.…

Inbound Call Center

June 4, 2024

Blog

Inbound Call Center

An inbound call center is a dedicated facility or department within an organization that handles incoming calls from customers. These calls typically involve customer inquiries, support requests, complaints, or orders.…

Virtual Call Center

May 28, 2024

Blog

Virtual Call Center

A virtual call center operates like a traditional call center but allows customer service agents to work remotely from different locations, often including their homes. Here are the key components…

Helping businesses support global customers

May 24, 2024

Media, Blog, News

Call center outsourcing company, Agents Republic, reaches the milestone of 5,000 native speaking agents, each with a specialized knowledge of their regional dialect.

Customer Service Techniques

May 24, 2024

Blog

Customer Service Techniques

Customer service techniques encompass a range of practices, strategies, and skills used to enhance the satisfaction of customers, ensuring they have a positive experience with a company or service. These…

Virtual Receptionist Service

May 23, 2024

Blog

Virtual Receptionist Service

A virtual receptionist service is a business solution that provides remote receptionist support to handle tasks typically performed by an on-site receptionist. These services are primarily used by businesses that…

Automated Answering Services

April 19, 2024

Blog

Automated Answering Services | call center | Phone Answering Service | Virtual assistant

Automated Answering Services are systems that manage incoming calls using computerized technology without the need for human intervention. These systems are designed to greet callers, provide information, and direct calls…

Why Your Company Needs a Contemporary Call Center Solution

April 15, 2024

Blog, Trends

Customer Service | customer support | customer support outsourcing | outsourcing

At Agents Republic we believe that providing outstanding outsourced customer service as a call center solution is more important than ever in the fast-paced, fiercely competitive corporate world of today.…

Blog

Jordan Deyong: Empowerment In The Workplace Of Customer Service

Call Handling

BPO Call Centers

Inbound Call Center

Virtual Call Center

Helping businesses support global customers

Customer Service Techniques

Virtual Receptionist Service

Automated Answering Services

Why Your Company Needs a Contemporary Call Center Solution

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