Automotive companies around the world have started to realize the immense capability of great customer support in improving customer relationships and increasing sales. The most important factor in achieving customer satisfaction is to create strong relationships with the customer. For many years, the industry itself has focused on improving the quality of cars. But nowadays, where a reliable, well performing car is less of a competitive differentiator, customer experience is becoming the decision making point of innovation. For the automobile industry, customer support and customer relationship management play a huge role. Automobiles are a major long-term investment, and the cash outlay continues long after the initial purchase. From insurance to maintenance to loans, having a car can get complicated. That’s why most people will expect effective and reliable customer support from their auto company. Agents Republic has built a team of agents and their managers to work especially for the auto sector. We are expertly chosen call center agents who concentrate on automotive and auto-tech companies’ requirements to provide a high-class customer service and technical environment that delivers omni-channel approaches that embody the traditional call center.
Benefits of outsourcing automotive call center services
Increasing revenue, due to
- minimizing administrative tasks to your in-house staff
- increased efficiency by fast, efficient and standardized processes
- no lost contact with your customers and vendors with 24/7 service coverage
- no more difficulties due to language barriers – we speak 75+ languages!
- secure assisted pay-by-phone solution to let your customers pay over the phone right away (PCI-DSS certified)
Optimized costs, due to
- increased productivity by minimized idle time and maximized utilization
- cloud-based scheduling enabled flexible staffing to support needs
- high quality service by trained and certified agents with ownership to provide outstanding support
- global sourcing that secures best prices and various alternatives for coverage
- AI-enhanced support solutions to be fast and relevant
More focus on your core business, due to
- optimizing high volume repetitive tasks
- less time consuming HR and operations issues
- peace of mind of working with a professional call center provider
Agents Republic is providing retail call center services with native speaking agents. Our agents are trained and certified to represent global brands. Go the extra mile and stand out of the crowd with our call center services for Automotive industry.
Get started with outsourcing your call center today! Ask for a quote!
- Looking to improve your customer support services?
- Is your in-house team is too expensive to handle basic inquiries?
- Would you like to reach higher ratings in customer satisfaction?
- Do you want to be contacted easily via phone, email or webchat?
- Looking for a cost effective solution while you can focus more on your core business?
- Already thinking to hire a professional call center team?
Which support channels are you interested in?
Typical call center services for automotive industry
- 24/7 customer support
- Appointment setting
- Welcome calls, after sales calls
- Test drive booking
- Order taking
- Sales support services
- Technical support
- Complaint handling
- Online configuration support
- Cross-selling, up-selling
- Market research
- Roadside assistance