We have deep expertise and understanding of the complexities of customer support in global financial services, insurance and management consulting industries. Whether it be New York City, London, Frankfurt, Hong Kong or Tokyo, we are ready to serve financially savvy, multilingual, global clientele.
Finance and insurance sectors are in the middle of digital transformation led by innovations in fintech, which increasingly require more attention to customer onboarding and omnichannel platforms. Our PCI-DSS compliant payment solutions seamlessly integrate with legacy platforms providing trust, integrity, privacy and convenience that customers expect. As a result of our trained and certified staff and cutting edge platforms, clients in life & health, property and casualty insurance sectors can expect better customer experience, leading to increased policyholder satisfaction and retention. Prestigious strategy & management consulting firms trust us to represent their brand by providing outstanding inbound and outbound on-demand contact center services.
Benefits of outsourcing your insurance and financial call center services
Increasing revenue, due to
- minimizing administrative tasks to your in-house staff
- increased efficiency by fast, efficient and standardized processes
- no lost contact with your customers and vendors with 24/7 service coverage
- no more difficulties due to language barriers – we speak 75+ languages!
- secure assisted pay-by-phone solution to let your customers pay over the phone right away (PCI-DSS certified)
Optimized costs, due to
- increased productivity by minimized idle time and maximized utilization
- cloud-based scheduling enabled flexible staffing to support needs
- high quality service by trained and certified agents with ownership to provide outstanding support
- global sourcing that secures best prices and various alternatives for coverage
- AI-enhanced support solutions to be fast and relevant
More focus on your core business, due to
- optimizing high volume repetitive tasks
- less time consuming HR and operations issues
- peace of mind of working with a professional call center provider
Agents Republic is providing call center services for finance and insurance companies with native speaking agents. Our agents are trained and certified to represent global brands. Go the extra mile and stand out of the crowd with our Retail and eCommerce call center services.
Call center services for insurance company? Customer support for financial services or consulting firm? Get started with outsourcing today! Ask for a quote!
- Looking to improve your customer support?
- Is your in-house team is too expensive to handle basic inquiries?
- Would you like to reach higher ratings in customer satisfaction?
- Do you want to be contacted easily via phone, email or webchat?
- Looking for a cost effective solution while you can focus more on your core business?
- Already thinking to hire a professional call center team?
Which support channels are you interested in?
Typical call center services
- 24/7 customer support
- Customer relationship and retention management
- Back office operations
- Claims inquiries
- Order taking
- Infoline, inquiry line
- Complaint handling
- Appointment setting
- Online product support
- Claims processing
- Welcome calls, retention calls
- Cross-selling, up-selling
- Market research
- Assisted over-the-phone payments (PCI-DSS)