The online retail and eCommerce industry continues to face constant disruption with the intersection of consumer-focused neighbourhood sectors. One thing stays consistent though: consumers are more and more powerful, with higher expectations of the brands that they are purchasing from. The Centre for Retail Research estimates that in 2019, eCommerce made up 16.5 percent of retail sales in the United States and a comparable percentage throughout Europe. How we interact, explore, buy, and return products is now a cycle of 24/7/365. Having a professional call center service provider can help you exceed your customer’s expectations by making your brand accessible at any moment and in whatever language is needed.
Benefits of outsourcing your retail call center services
Maximize revenue by
- minimizing administrative tasks for your in-house staff
- increasing efficiency through fast, efficient, and standardized processes
- offering 24/7 service coverage; no lost contact with your customers and vendors
- removing language barriers for service – we speak 100+ languages!
- providing a secure assisted pay-by-phone solution to let your customers pay over the phone right away (PCI-DSS certified)
Scale down costs by
- increasing productivity through minimizing idle time and maximizing utilization
- scheduling flexible staffing to support needs using cloud-based tools
- providing high quality service and outstanding support with trained and certified agents
- sourcing globally to secure best prices and various alternatives for coverage
- employing AI-enhanced support solutions that are fast and relevant
Focus on your core business by
- optimizing high volume repetitive tasks
- minimizing the need for time-consuming HR and operations issues
- facilitating peace of mind by working with a professional call center provider
Agents Republic can provide you outstanding retail call center services with native speaking agents. Our agents are trained and certified to represent global brands. Go the extra mile and stand out of the crowd with our retail and eCommerce call center services.
Get started with outsourcing retail and eCommerce call center services today — ask for a quote!
- Are you looking to improve your customer support services for your online store?
- Is your in-house team too expensive to handle basic inquiries?
- Would you like to achieve higher customer satisfaction ratings?
- Do you want to be contacted easily via phone, email, and/or webchat?
- Is a cost effective solution appealing, allowing you to focus more on your core business?
- Already thinking of hiring a professional call center team?
Which support channels are you interested in?
Typical call center services for retail companies
- 24/7 customer support
- Order taking
- Infoline, inquiry line
- Complaint handling
- Appointment setting
- Online product support
- Claims processing
- Welcome calls, retention calls
- Cross-selling, up-selling
- Market research
- Assisted over-the-phone payments (PCI-DSS)
In the era of e-commerce, a perfectly functioning website isn’t always enough to meet customer expectations. Sometimes, shoppers crave human interaction, particularly when they encounter technical difficulties, have queries regarding products, or need assistance with their orders.