Retail and eCommerce call center services

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Call center services for retail and eCommerce businesses

The industry continues to face constant disruption as retail intersects with neighboring consumer-focused sectors. One thing stays consistent though: consumers are more and more powerful, with high expectations towards the brand. According to the analysis by Internet Retailer, eCommerce accounted for 15 percent of total retail sales in North America. In China, eCommerce is 23 percent of all retail, and almost 60 percent of all industry sales are influenced by digital. How we interact, explore, buy and return products is now a cycle of 24/7/365. A professional call center service provider can make your brand accessible at any moment, in any language, that meets your clients’ expectations.

Benefits of outsourcing your retail call center services 

Increasing revenue, due to

  • minimizing administrative tasks to your in-house staff
  • increased efficiency by fast, efficient and standardized processes
  • no lost contact with your customers and vendors with 24/7 service coverage
  • no more difficulties due to language barriers – we speak 75+ languages!
  • secure assisted pay-by-phone solution to let your customers pay over the phone right away (PCI-DSS certified)

Optimized costs, due to

  • increased productivity by minimized idle time and maximized utilization
  • cloud-based scheduling enabled flexible staffing to support needs
  • high quality service by trained and certified agents with ownership to provide outstanding support
  • global sourcing that secures best prices and various alternatives for coverage
  • AI-enhanced support solutions to be fast and relevant

More focus on your core business, due to

  • optimizing high volume repetitive tasks
  • less time consuming HR and operations issues
  • peace of mind of working with a professional call center provider

Agents Republic is providing retail call center services with native speaking agents. Our agents are trained and certified to represent global brands. Go the extra mile and stand out of the crowd with our Retail and eCommerce call center services.

Get started with outsourcing retail and eCommerce call center services today! Ask for a quote!

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  • Looking to improve your customer support services for your online store?
  • Is your in-house team is too expensive to handle basic inquiries?
  • Would you like to reach higher ratings in customer satisfaction?
  • Do you want to be contacted easily via phone, email or webchat?
  • Looking for a cost effective solution while you can focus more on your core business?
  • Already thinking to hire a professional call center team?

Which support channels are you interested in?

Select an option

Typical call center services for retail companies

  • 24/7 customer support
  • Order taking
  • Infoline, inquiry line
  • Complaint handling
  • Appointment setting
  • Online product support
  • Help-desk
  • Claims processing
  • Welcome calls, retention calls
  • Cross-selling, up-selling
  • Market research
  • Assisted over-the-phone payments (PCI-DSS)

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