The biggest and most valuable tech businesses in the world are located in the US. More than 40% of the $5 trillion global Information Technology market is based in the USA and Canada. The industry accounts for $1.8 trillion of U.S. value-added GDP (more than 10 percent of the national economy) and 11.8 million jobs. The most important for IT companies is staying competitive, to connect with employees and meet customer demand. IT companies have a responsibility to keep up with the very latest communications technologies in order to deliver a great experience that reflects their values. Agents Republic has made a name as a trusted partner to tech companies across the U.S. and around the globe. We are aware that technology is empowering your clients to communicate with enterprises in new ways. We handle complex communication needs with high-capacity, reliable, secure solutions. Whether you are a mobile provider looking for a fully managed cloud customer support solutions, a software company looking for customer care centre, we combine the right solutions for your company. Solutions that can evolve with the pace of IT industry.
Benefits of outsourcing your customer and tech support
Increasing revenue, due to
- minimizing administrative tasks to your in-house staff
- increased efficiency by fast, efficient and standardized processes
- no lost contact with your customers and vendors with 24/7 service coverage
- no more difficulties due to language barriers – we speak 75+ languages!
- secure assisted pay-by-phone solution to let your customers pay over the phone right away (PCI-DSS certified)
Optimized costs, due to
- increased productivity by minimized idle time and maximized utilization
- cloud-based scheduling enabled flexible staffing to support needs
- high quality service by trained and certified agents with ownership to provide outstanding support
- global sourcing that secures best prices and various alternatives for coverage
- AI-enhanced support solutions to be fast and relevant
More focus on your core business, due to
- optimizing high volume repetitive tasks
- less time consuming HR and operations issues
- peace of mind of working with a professional call center provider
Agents Republic is providing IT support call center services with native speaking agents. Our agents are trained and certified to represent global brands. Go the extra mile and stand out of the crowd with our contact center services.
Get started with outsourcing tech support call center services today! Ask for a quote!
- Looking to improve your customer support services?
- Is your in-house team is too expensive to handle basic inquiries?
- Would you like to reach higher ratings in customer satisfaction?
- Do you want to be contacted easily via phone, email or webchat?
- Looking for a cost effective solution while you can focus more on your core business?
- Already thinking to hire a professional call center team?
Which support channels are you interested in?
Typical call center services for tech companies
- 24/7 help-desk, technical support
- 24/7 customer support
- Online product support
- Order taking
- Infoline, inquiry line
- Complaint handling, claims processing
- Appointment setting
- Welcome calls, retention calls
- Cross-selling, up-selling
- Market research
- Assisted payments over-the-phone (PCI-DSS)