Some of the biggest and most valuable technology businesses in the world are located in the United States. More than 40 percent of the $5 trillion global Information Technology market is based within North America. This industry accounts for $1.8 trillion of US value-added GDP (more than 10 percent of the national economy) and 11.8 million jobs. The most important factors for IT companies include staying competitive, connecting with employees, and meeting customer demand. IT companies have a responsibility to keep up with the very latest communication technologies in order to deliver a great experience that reflects their values.
Agents Republic has made a name as a trusted partner to tech companies across the US and around the globe. We are aware that technology is empowering your clients to communicate with enterprises in new ways. As a result, we handle complex communication needs with high-capacity, reliable, and secure solutions. No matter whether you are a mobile provider looking for a fully managed cloud customer support solution or a software company looking for a technical support team, we combine the right solutions for your company — solutions that can evolve with the pace of the ever-changing IT industry.
Benefits of outsourcing your customer and technical support
Maximize revenue by
- minimizing administrative tasks for your in-house staff
- increasing efficiency through fast, efficient, and standardized processes
- offering 24/7 service coverage; no lost contact with your customers and vendors
- removing language barriers for service – we speak 100+ languages!
- providing a secure assisted pay-by-phone solution to let your customers pay over the phone right away (PCI-DSS certified)
Scale down costs by
- increasing productivity through minimizing idle time and maximizing utilization
- scheduling flexible staffing to support needs using cloud-based tools
- providing high quality service and outstanding support with trained and certified agents
- sourcing globally to secure best prices and various alternatives for coverage
- employing AI-enhanced support solutions that are fast and relevant
Focus on your core business by
- optimizing high volume repetitive tasks
- minimizing the need for time-consuming HR and operations issues
- facilitating peace of mind by working with a professional call center provider
Agents Republic can provide you outstanding IT support call center services with native speaking agents. Our agents are trained and certified to represent global brands. Go the extra mile and stand out of the crowd with our support.
Get started with outsourcing tech support call center services today — ask for a quote!
- Are you looking to improve your customer support?
- Is your in-house team too expensive to handle basic inquiries?
- Would you like to achieve higher customer satisfaction ratings?
- Do you want to be contacted easily via phone, email, and/or webchat?
- Is a cost effective solution appealing, allowing you to focus more on your core business?
- Already thinking of hiring a professional call center team?
Which support channels are you interested in?
Typical call center services for tech companies
- 24/7 helpdesk, technical support
- 24/7 customer support
- Online product support
- Order taking
- Infoline, inquiry line
- Complaint handling, claims processing
- Appointment setting
- Welcome calls, retention calls
- Cross-selling, up-selling
- Market research
- Assisted payments over-the-phone (PCI-DSS)