About us

Call Center Services

Agents Republic Inc. was founded by industry professionals with decades of track record in customer service outsourcing with global workforce

The company provides omnichannel customer support in multiple languages with globally distributed agents and the latest technology available

Headquartered in Vancouver Canada with operations in Europe and Asia to cover all time zones


Our mission is to empower every business to create a better world by elevating their customer relationships with love and care


Our vision is to make people’s lives better with remarkable customer experience, enabled by technology and agents with a passion for excellence

Corporate values



Striving to provide premium quality customer service through continuous training and innovation


Client focus

Walking the extra mile as a reliable outsourcing partner to meet the business goals and aspirations of our clients


Diversity and inclusion

Diversity is our DNA. As an inclusive workplace, we celebrate everyone regardless of race, gender identity, cultural or religious origin



Honest communication by showing the highest respect towards our colleagues, clients and stakeholders



We are committed to being the best in everything we do by constantly improving our processes, knowledge and skills.

Our Team

David L. Papp

Founder, Chief Executive Officer

David L. Papp is the Founder and CEO of Agents Republic. In 2008 he founded and led CloudAgents (also known as Comforce), the first home-based contact center in Europe, from startup to a multinational company, which was sold to strategic investors in 2018. Prior to CloudAgents, David was a director at Teleperformance. He received his business degree from Paris West University Nanterre La Defense. David is also member and former president of JCI Senate, member of Mensa International and YPO. In his free time, he enjoys golf and aviation activities.

Sissi Wang

Chief People Officer

Sissi Wang, Agents Republic’s Chief People Officer, brings 16 years of global business and organizational development experience, previously holding senior HR executive roles at Joey Restaurants Group, IBM, and Novartis. She’s led diverse teams across five continents across seven industries, from startups to large corporations. Sissi holds a Master’s degree in International Business from Hult International Business School. In her free time, she enjoys sailing, dancing Tango and Salsa, and nature painting.

Adam Antal

Co-Founder, Chief Revenue Officer

Adam is VP Sales at Agents Republic. He has 12+ years global business experience in US, Europe and Asia. Previously he worked at JP Morgan, Morgan Stanley Capital International (MSCI) and Siemens Venture Capital. Adam is a graduate of Yale School of Management and The Hong Kong University of Science and Technology (with exchange at UPenn – Wharton). He has an extensive global network, and is a member of several global organizations. Adam is an avid sports fan and ex-alpine ski racer. In his free time he enjoys practicing Chinese.

Jordan Deyong

Senior Operations Manager, WEST

Jordan is Operations Manager at Agents Republic. He has 25 years of operations leadership experience in various industries, including telecommunications and hospitality. Project management expertise across multiple business sectors. Proven track record with executing customer service excellence
Graduate from Camosun College with an Associates Degree in Business

Misha Newman

Senior Operations Manager, EAST

Misha has more than 16 years work experience in the customer service industry. After studies at the University of Maribor she started her career in customer care as a customer care representative and later was promoted to supervisor and project manager. Misha led customer support programs for well-known brands in technology, healthcare, eCommerce and hospitality sectors with outstanding results and high customer satisfaction. Misha leads a group of deeply dedicated team leaders, trainers and supervisors. Her experience, passion and commitment represent our company’s key strengths in remote workforce and quality management.

Gabor Csepei

Director of Finance

Gabor is the Director of Finance with 13 years of comprehensive experience covering areas such as accounting, controlling management, management and development of financial systems. He spent 5 years as a financial management consultant, working with companies in diverse industries. He graduated from Budapest Business School with concentration in finance and accounting. Outside of work he is an active team player in multiple sports, in particular his favorite which is soccer.

Melissa Eluik

Community Manager

Melissa is the Community Manager at Agents Republic. She has 15+ years of experience in the post-secondary education sector in administration, HR, scheduling, finance and team leadership. Melissa is a business graduate from Lakehead University and completed studies in Public Relations and Management at the University of Winnipeg. She is currently studying in the Masters of Education program at the Ontario Institute for Studies in Education at the University of Toronto. When Melissa is not working, studying or at the gym, she enjoys walking the shores of Lake Ontario with her dogs and partner.

Anne Villanueva

Senior Supervisor

Anne is the member of the supervisor team at Agents Republic. She has more than 13 years experience contact center outsourcing mainly handling technical support and customer service accounts. She is experienced in sales, training, quality assurance and operations. During her career she represented top brands such as AT&T, Bell Canada, Microsoft, and Bose Corporation. Anne studied marketing management at the De La Salle University of Manila. She is based in the Philippines with her family and their three dogs.

Geza Bazula

Sales Manager, EMEA

Geza is a business development professional with experience showcasing European telecommunication, IT and real estate development projects aimed at attracting USA, Asian and UAE investors. Outside of Agents Republic, he is currently involved with multiple companies looking to extend their businesses worldwide. He has traveled to 60+ countries and has tremendous international experience. Geza graduated from Concordia College – New York, and currently living in Hungary.

Viktoria Nagel Molnar

Business Development Representative, USA

Viktoria has more than 10 years of product and project management experience, working in finance for large corporations such as ING, AXA and KBC where she gained in-depth experience in online marketing, sales and business development. At Agents Republic first she started off as a project manager and later as a business development associate based out of San Francisco Bay Area, USA. She received her Master’s in Finance and speaks fluent English and German.

Danny Wang

Sales Manager, APAC

Danny is Senior Sales Manager at Agents Republic with more than ten years of experience in sales and operations. He has previously served as sales manager at a trading company specializing in textiles and consumer products. Outside of Agents Republic, he is currently managing his renewable and sustainability company specializing in solar installation and PV panels. He graduated from University of Toronto with degrees in Psychology and Economics. In his free time, he enjoys playing guitar, cycling and writing.

Henriett Echeverria

Business Development Manager, USA

Henriett is a Sales and Business Development Executive with proven ability to drive business expansion across various organizations, industries, and markets. Previously she has worked at Ricoh Americas, Cogent Communications and various high-tech startups in Silicon Valley. She studied at the University of Las Vegas, and also speaks Hungarian, German and Italian. As a professional table tennis player, in her leisure time she likes coaching rising talent, going to the beach and travelling to exotic destinations. She currently resides in Silicon Valley, CA.

Nitin Goyal

Marketing Manager

Nitin has more than four years experience working on social media strategies and is an expert in social media analytics, data analysis and marketing communications. He has multiple years of experience at Hootsuite, a leading social media management company. Nitin is a graduate of the UBC Sauder School of Business with a specialization in digital marketing. He enjoys playing soccer, traveling and capturing breathtaking photos around Vancouver.

What it means to work with us

Agents Republic. Wherever your business goes.

Languages and dialects
Average age