Customer Service
Why Does Real Human Interaction Still Matter in Customer Service?
You’ve had this happen a hundred times. You need to make a call or chat to somebody, whether it’s your bank, the auto repair shop, or your insurance agency. You pick up the phone to make the call or open the chat and suddenly, someone – or rather something – picks up and answers. It’s a call center automated phone system (IVR) or a chatbot flow, maybe an AI in the backend. Whatever machine it is, you immediately either exit, hang up or dial 0 to get to a human operator, someone who really understands your problem.
Customer Support Specialist (Crypto)
Agents Republic named as “Emerging Rocket” among BC’s leading top technology companies
Agents Republic, leading provider of customer support and AI data services, was named Emerging Rocket 2021 in BC’s ICT sector for their scalable multilingual model leveraging a decentralized workforce.
Agents Republic Launches New Client Support Portal
The Future of Customer Support – 5 Insights From the Cutting Edge
As our world becomes hyper-connected and e-commerce blurs the lines between geographical markets, customer support is facing a paradigm shift in the way it has structured its business processes and its approach to technology.
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Recent Posts
- Inbound Customer Support Supervisor (Part-Time, Home-based)
- Korean Inbound Customer Support Supervisor (Gaming, Home-based)
- Patient Engagement Representative Bilingual English/French (Home-based)
- Patient Engagement Representative Bilingual English/Spanish (Home-based)
- 4 Tips for Strengthening Your Brand Credibility
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