Plans and pricing

Some businesses just need their phones answered professionally, without hiring anyone. Others need a team that knows their products, works in their systems and speaks their customers’ language.

We do both, and we’ve laid out exactly how each one is priced. Scroll down to see the plans, or tell us what you need and we’ll put together a quote.

Explore plans and pricing Get a quote

Two ways to work with us

Shared supportA trained shared team answers for your business. Made for FAQs, simple requests, appointment booking and professional phone answering.

Dedicated supportAgents who work only for you, trained on your products, processes and systems, in the language your customers speak.

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Answering service pricing

For simple, predictable, repeatable calls: FAQs, simple requests, appointment booking and professional phone answering. A trained shared team answers for your business, so you get coverage without hiring anyone.

Bronze

8 hrs · 5 days

8 hours a day, 5 days a week, phone only

$250

First 30 days $99

200 phone minutes

Channels: Phone
Billed on: Talk time plus after-call minutes
Team: Shared agents, standard supervision
Language and insights: English only, real-time analytics

Overage rates shown in your Client Portal

Select Bronze

Silver

12 hrs · 5 days

12 hours a day, 5 days a week, plus email and chat

$550

First 30 days $199

500 phone, email and chat session minutes

Channels: Phone, email, chat
Billed on: Talk and after-call minutes, plus time answering emails and chats
Team: Shared agents, standard supervision
Language and insights: English only, real-time analytics

Overage rates shown in your Client Portal

Select Silver

Gold

24/7

24/7 support, plus SMS

$950

First 30 days $399

1,000 phone, email, SMS and chat session minutes

Channels: Phone, email, SMS, chat
Billed on: Talk and after-call minutes, plus time answering emails, chats and SMS
Team: Shared agents, standard supervision
Language and insights: English only, real-time analytics

Overage rates shown in your Client Portal

Select Gold

Platinum

24/7

24/7 support, with the most minutes

$1,950

First 30 days $999

2,500 phone, email, SMS and chat session minutes

Channels: Phone, email, SMS, chat
Billed on: Talk and after-call minutes, plus time answering emails, chats and SMS
Team: Shared agents, standard supervision
Language and insights: English only, real-time analytics

Overage rates shown in your Client Portal

Select Platinum

A credit card is required to start, including for the discounted first 30 days.
Unused minutes don't carry over.

Need another language or agents who know your product? See dedicated support →

Dedicated customer support pricing

For higher call volumes, phone, email and chat support, technical support, or complex and specialized customer service. Your agents work only for your business.

Starting point

From aroundUS$3,500/ month

Priced on the coverage hours you agree with us, not per call or per minute. Each engagement is assessed individually, so this is a starting point rather than a fixed rate.

How the monthly cost is worked out

Agent hourly rate×Required support hours+Fixed monthly supervision fee

What sets the agent hourly rate

Offshore or in-countryExperienceLanguageSkill set

Get a dedicated quote

What's included

Agents who work only for you, trained on your products, processes and systems
Access to your CRM, ticketing system and knowledge base at no additional cost
Agents selected for the language, technical, industry or other skills you need
All major languages, with dedicated recruitment arranged where needed

Added separately: technology we provide, such as a ticketing system or telephony platform.

Only need English calls answered? Shared plans start at $250 a month.

See shared plans →

Every plan, side by side

Feature	Bronze	Silver	Gold	Platinum	Dedicated
Monthly price	$250	$550	$950	$1,950	From around $3,500
First 30 days	$99	$199	$399	$999	Not applicable
Billed by	Minutes + After call work	Minutes + After call work	Minutes + After call work	Minutes + After call work	Coverage hours + supervision fee
Minutes included	200	500	1,000	2,500	Not minute-based
Coverage	8 hrs, 5 days	12 hrs, 5 days	24/7	24/7	The hours you agree
Phone	✓	✓	✓	✓	✓
Email and chat	Not included	✓	✓	✓	✓
SMS	Not included	Not included	✓	✓	✓
Agents	Shared	Shared	Shared	Shared	Dedicated to you
Languages	English	English	English	English	All major languages
Your CRM, ticketing and knowledge base	CRM integration (such as Help Scout or HubSpot)				✓ At no additional cost
Supervision	Standard	Standard	Standard	Standard	Fixed monthly supervision fee
Unused minutes carry over	No	No	No	No	Not applicable
Cancel any time	✓	✓	✓	✓	Not applicable
How to start	Sign up	Sign up	Sign up	Sign up	Get a quote

No guesswork about what you pay for

Shared plans

What counts as a minute

You are billed for every minute an agent spends working on your account. That includes talk time and the after-call work that follows each call. On Silver and above, time spent answering emails and chats counts too, along with the after-chat work that follows each one. On Gold and Platinum, SMS is included as well.

Unused minutes don’t carry over
Over your plan? Overage rates are in your Client Portal.

What our clients say about us

We chose Agents Republic since they met our needs in providing exemplary technical support for our customers, and the price point was a considerable savings over the US-based group we had previously contracted. It has been a joy working with their team. I find their staff enthusiastic, eager talent with a proactive and caring attitude. They take ownership and stay engaged through every email, chat, or ticket that comes their way.

Senior Technical Support Consultant

NASDAQ technology company, CA, USA

We had been working David and his team for years and I must express how great work they have delivered to Google.

Szabolcs Szelei

Marketing Director

Agents Republic helped my team deliver a successful project by mobilizing a call center effort across 6 countries and in 4 different languages on an extremely condensed timeline. They were quick to mobilize, adaptive to our changing needs, and proposed creative solutions to help us reach our outreach goal. This was my first time using Agents Republic, and I was very impressed with their professionalism and high level of customer service. I would be pleased to recommend them to my colleagues and peers. The next time I need call center support, I’ll go to them first.

Project Manager

Top-tier management consulting firm, NY, USA

We have been working with the team on different projects. Always had excellent response time, great delivery and results!

Blue eye icon on an orange and white background

Zsolt Feher

CEO

We know the learning curve was steep, and your project manager did a great job getting herself up to speed and becoming the subject matter expert we needed to have on your end, in order for your team to thrive. It was reassuring to know that we could count on her to guide the team, and step in when needed. Both she and the supervisor did a fantastic job keeping us up to date and delivered requested reporting in a timely manner. It’s always reassuring to work with a team that you know you can depend on to do the right thing, regardless of how it affects their bottom line. I believe we made a great decision when we decided to partner with Agents Republic.

Director of Customer Service

Leading ecommerce technology company, CA, USA

David and his team has results-oriented straightforward mindset. I’d highly recommend working with them!

Andrew Koharek

MD

Live on a shared plan in six steps

The whole setup happens online.

Choose your numberForward calls to it or use it as your main number.
Customize call settingsWelcome message, on-hold music and business hours.
Set up integrationsEmail or mobile notifications, or connect your CRM.
Add an agent scriptUp to three inquiry scenarios and how to handle them.
Test your new lineCall your number and check every setting works.
Select your plan and go liveWe handle your calls exactly as you've outlined.

Which one is right for you?

Choose a shared plan if you need

Basic customer service and FAQs
Simple requests and appointment booking
Professional Phone, Email, Chat and SMS Answering Services
Coverage without hiring a dedicated team
Support in English

See shared plans

Choose dedicated support if you need

Higher call volumes
Phone, email and chat support from one team
Technical troubleshooting or specialized healthcare support
Agents working in your CRM, ticketing system and knowledge base
Support in Spanish, French, German, Korean or another language

Get a dedicated quote

Frequently Asked Questions

Shared answering plans cost $250 to $1,950 a month, depending on minutes and coverage. Dedicated support typically starts at around US$3,500 a month and is priced on the hours you need covered.

Shared support is a minute-based answering service for simple, repeatable calls, handled by a trained shared team. Dedicated agents work only for you, are trained on your products and systems, and are billed on agreed coverage hours.

No. The first 30 days are heavily discounted: $99, $199, $399 or $999 depending on the plan. A credit card is required to start.

Overage rates apply. You’ll find them in your Client Portal once you log in. Unused minutes don’t carry over to the next month.

No. Shared plans are English only. All non-English support, including Spanish, French, German and Korean, is delivered by dedicated agents.

The rate depends on the agent’s location (offshore or in-country) and the skill set your program needs, so no single figure would be accurate for everyone. We quote each program instead.

The agent cost follows the coverage hours in that month. February will typically cost less than a 31-day month.

Generally not. If you use your own systems, there’s usually no additional charge for our agents to access them. If you’d like us to provide a ticketing system or telephony platform, that’s added separately.

Our prices are in USD, and we can quote Canadian clients in CAD.