Part-Time US VIP Technical Support Agent (Gaming, Home-based)
We are looking to hire experienced call center agents fluent in American English based in the United States with gaming experience. Work from the comfort of your home in global…
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Agents Republic introduces new Small Business Call Center solution
Cloud-based contact center, Agents Republic, has established its Small Business Call Center, aimed at providing live agent call support for small businesses.
Perfecting the Game: Best Practices for Gaming Support Call Centers
In the vibrant world of gaming, thrilling challenges and immersive experiences await players every day. However, for every player on their quest for victory, there can be technical glitches, account complications, or general inquiries that might dampen the gaming spirit.
7 Best Practices for a Successful Hospitality Support Call Center
In the fast-paced world of the hospitality industry, providing exceptional customer support is crucial for maintaining a stellar reputation and ensuring customer loyalty. A well-run support call center is an indispensable asset for any hospitality business.
A photo contest about our choice to work remotely
labelcommunity | Customer Service | empathy | Global | humans | Live | photography | Remote | Travel | workplace
We ended last year with a fun photo contest for our agents. Photos were posted on social media and the posts with the most likes were awarded cash prizes. Having…
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Why Does Real Human Interaction Still Matter in Customer Service?
labelAI | business practices | chatbots | Customer Service | decision making | empathy | humans | Live | workplace
You’ve had this happen a hundred times. You need to make a call or chat to somebody, whether it’s your bank, the auto repair shop, or your insurance agency. You pick up the phone to make the call or open the chat and suddenly, someone – or rather something – picks up and answers. It’s a call center automated phone system (IVR) or a chatbot flow, maybe an AI in the backend. Whatever machine it is, you immediately either exit, hang up or dial 0 to get to a human operator, someone who really understands your problem.
Customer Support Specialist (Crypto)
We are looking to hire home-based call center agents with crypto / NFT / gaming experience to provide customer service to English-speaking clients. Work from the comfort of your home…
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Agents Republic named as “Emerging Rocket” among BC’s leading top technology companies
Agents Republic, leading provider of customer support and AI data services, was named Emerging Rocket 2021 in BC’s ICT sector for their scalable multilingual model leveraging a decentralized workforce.
The Future of Customer Support – 5 Insights From the Cutting Edge
labelAI | Automation | Cloud | Culture | Customer Service | customer support | eCommerce | future | Globalization | Insights | Robots | trends
As our world becomes hyper-connected and e-commerce blurs the lines between geographical markets, customer support is facing a paradigm shift in the way it has structured its business processes and its approach to technology.