Call center outsourcing company, Agents Republic, reaches the milestone of 5,000 native speaking agents, each with a specialized knowledge of their regional dialect.
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Perfecting the Game: Best Practices for Gaming Support Call Centers
In the vibrant world of gaming, thrilling challenges and immersive experiences await players every day. However, for every player on their quest for victory, there can be technical glitches, account complications, or general inquiries that might dampen the gaming spirit.
Korean Inbound Customer Support Supervisor (Gaming, Home-based)
We are looking to hire home-based call center supervisors with customer support experience to service worldwide customers. Work from the comfort of your home in global markets as part of a Canadian company and develop your career with us!
7 Best Practices for a Successful Hospitality Support Call Center
In the fast-paced world of the hospitality industry, providing exceptional customer support is crucial for maintaining a stellar reputation and ensuring customer loyalty. A well-run support call center is an indispensable asset for any hospitality business.
Patient Engagement Representative Bilingual English/French (Home-based)
We are looking to hire home-based patient enrollment specialists with healthcare experience to service customers. Work from the comfort of your home as part of a global outsourcing company and…
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Mastering Customer Service: Best Practices for a Webshop Call Center
In the era of e-commerce, a perfectly functioning website isn’t always enough to meet customer expectations. Sometimes, shoppers crave human interaction, particularly when they encounter technical difficulties, have queries regarding products, or need assistance with their orders.
Patient Engagement Representative Bilingual English/Spanish (Home-based)
We are looking to hire home-based patient enrollment specialists with healthcare experience to service customers. Work from the comfort of your home as part of a global outsourcing company and…
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4 Tips for Strengthening Your Brand Credibility
Credibility is one of a brand’s strongest assets. As a business owner, you want your brand to be known as dependable and reassure your customers in your products and services.…
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A photo contest about our choice to work remotely
labelcommunity | Customer Service | empathy | Global | humans | Live | photography | Remote | Travel | workplace
We ended last year with a fun photo contest for our agents. Photos were posted on social media and the posts with the most likes were awarded cash prizes. Having…
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Why Does Real Human Interaction Still Matter in Customer Service?
labelAI | business practices | chatbots | Customer Service | decision making | empathy | humans | Live | workplace
You’ve had this happen a hundred times. You need to make a call or chat to somebody, whether it’s your bank, the auto repair shop, or your insurance agency. You pick up the phone to make the call or open the chat and suddenly, someone – or rather something – picks up and answers. It’s a call center automated phone system (IVR) or a chatbot flow, maybe an AI in the backend. Whatever machine it is, you immediately either exit, hang up or dial 0 to get to a human operator, someone who really understands your problem.