Inbound Customer Support Agent (Canada, Home-based)

Inbound Customer Support Agent (Canada, Home-based)

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Do you believe you are a good fit?

We are looking to hire home-based call centre agents for a long-term project. Work from the comfort of your home in global markets as part of a Vancouver-based company and develop your career with us!

  • Do you speak English and live in Canada?
  • Did you work in a customer service role?
  • Are you an upbeat, helpful personality?

If yes, we would like to offer you the following work-at-home, long-term contract opportunity: 

Inbound phone support for a Canadian-based organization 

Tasks & responsibilities

  • Represent a well-established Canadian-based organization
  • Provide a helpful, supportive customer service experience for Canadian customers
  • Answer inbound calls, emails and chat messages
  • Follow standard operating procedures and escalate problems to Supervisors
  • Maintain a quiet home office with a stable internet connection to perform professional customer support duties
  • Participate in all necessary training sessions, phone/video conferences for team meetings and one on one coaching
  • Maintain a good working relationship with assigned supervisors and co-workers
  • Full-time role, based on Canadian business days Monday through Friday and occasionally on Saturdays (based on agreed schedule with the supervisor)

Home office Requirements

  • Have an Internet speed of at least 10 mbps download and 5 mbps upload (must provide a speed test copy)
  • Must have a workspace free from outside noise and distractions
  • USB headset is recommended to maximize good sound quality
  • Must agree to reside at your current address for min. 3 months


  • Flexible working hours with competitive compensation
  • International environment and great self-development programs
  • Home-based work opportunity
  • Passionate and welcoming colleagues

Please submit your application below.

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