Agents Republic Inc. empowers businesses by providing scalable customer support in any available native language, supported by cloud-based technology
FOR IMMEDIATE RELEASE
Vancouver, BC, Canada – October, 2018
Customer support is deeply intertwined with client retention, the process which directly contributes to the top line and success of businesses. Quality customer service is highly coveted, but unfortunately rarely encountered. In traditional call centers, the working conditions are often described as “sweatshops”, which demotivate and lower overall job satisfaction in employees and ultimately lead to high turnover. Furthermore, companies face the challenge of serving customers across the globe in their native languages, and struggle with the flexibility to scale up or down as the business requires.
We are proud to present the Agents Republic website, which is officially live today. The decentralized tech-enabled, AI-enhanced service model enables customer service representatives/agents to work comfortably and flexibly from their location of choice. No longer confined to the constraints of the call center office, eliminating stressful commutes, and increasing accessibility for agents will help with talent retention and decreasing turnover.
We believe it’s only a matter of time until the majority of traditional customer service agents will be working from their own space” says David L. Papp, the Founder and CEO of Agents Republic.
David has a depth of experience and knowledge from having founded a similar business prior named CloudAgents, which served 20M+ customers in 42 languages with native speakers.
Agents Republic is poised to support the fastest growing companies in the region by establishing global headquarters in Vancouver, Canada.
“In Vancouver, we are well positioned geographically and strategically in supporting the growing demands of global businesses”, adds David.
Our goal is to support our clients in crafting the perfectly tailored, native-speaking experience for their end customers, driven by the deeply engaged, high quality agents on our platform. Our agents are not only on average better educated, speak more languages, and are more reliable, but also supported by cutting edge artificial intelligence technology to be much faster and more relevant.
The Agents Republic platform is available 24/7 through the website, currently providing solutions via phone, email and chat, and soon to be available via social media, video chat and text-based services. We look forward to helping our clients succeed with their contact center service needs.
Agents Republic Inc.
Phone: +1 (604) 210 8100
1066 West Hastings Street, 20th & 23rd Floors
Vancouver, British Columbia, V6E 3X2, Canada