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24/7 Call Center for Boutique Hotels

Stay responsive. Book more guests. Let our hotel call center manage your calls, chats, and messages so no reservation slips through.

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A better way to assist your guests

Elevate your guest experience with our AI-powered Phone, Chat, and SMS Support designed for hotels. Our specialized team and smart technology handle reservation inquiries, booking support, and guest communications—so your staff can focus on providing exceptional hospitality and seamless service.

Your 24/7 Guest Support Team

Running a hotel means balancing exceptional guest service with the demands of daily operations. At Agents Republic, we understand that every missed call or message could mean a lost reservation. That’s why we offer AI-powered phone, chat, and SMS support tailored specifically for the hospitality industry. Our advanced hotel call center platform keeps you responsive 24/7, while our secure client portal lets you track performance, manage bookings, and stay connected in real time. Built for boutique hotels and growing hospitality brands, our solution helps you enhance guest satisfaction, boost efficiency, and keep costs low—so you can focus on delivering memorable stays.

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Why Choose Our Hotel Call Center Service Platform?

Never Miss a Call or Message

Stay connected with your customers 24/7. Whether it’s calls, SMS, or chat, our AI-powered agents ensure every inquiry is answered promptly, keeping your business running smoothly and your schedule full.

Tailored to Your Business Needs

Our service is fully customizable to fit your unique workflows. From appointment booking and service preferences to handling cancellations, we ensure your customers receive a seamless, personalized experience that reflects your brand.

Boost Customer Loyalty and Satisfaction

Deliver exceptional customer service that keeps clients coming back. With professional agents and AI technology offering quick and friendly support, your customers will enjoy a hassle-free experience, driving repeat business and positive reviews.

Focus on Growing Your Business

Let us handle customer interactions while you concentrate on your expertise and growth. Our efficient, AI-driven answering service saves you time and helps streamline your operations, so you can focus on what matters most.

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Pricing

Light

/ monthStart 30 Day Trial

minutes included
Shared agents
Standard supervision
English only
Phone only
Real time analytics

Starter

/ monthStart 30 Day Trial

minutes included
Shared agents
Standard supervision
English only
Phone only
Real time analytics

Basic

/ monthStart 30 Day Trial

minutes included
Shared agents
Standard supervision
English only
Phone only
Real time analytics

What We Offer

24/7 Customer Support

Provide your customers with seamless, round-the-clock assistance. From after-hours coverage to fully personalized service, we’re here every day of the year to ensure you never miss an inquiry.

Fast and Easy Setup

Get started in minutes with our simple six-step online setup process. Your new AI-powered customer service line will be up and running in no time, ready to support your business.

Pay-as-You-Go Pricing

Enjoy professional support starting at just $99/month. With no long-term commitments, you only pay for what you need—allowing you to focus on growing your business. Explore our pricing for more details.

Easy Setup

Choose Your Number

Pick a phone number for forwarding inbound calls or use it as your primary contact number. This takes just 1 minute.

Customize Call Settings

Set up your preferences, including a welcome message, on-hold music, business hours, and other options. Complete this step in 5 minutes.

Set Up Integrations

Provide your email or mobile number for notifications, or seamlessly connect your CRM system. This step takes 4 minutes.

Add an Agent Script

Define up to 3 inquiry scenarios and provide brief instructions for how our live or AI agents should handle them. This setup is quick, requiring only 10 minutes.

Test Your New Line

Call your new number to confirm that all settings are working perfectly and experience the service firsthand.

Select Your Plan and Go Live

Start enjoying the benefits of your new service immediately! Our professional team will handle your calls exactly as you’ve outlined.

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Key Features

24/7 Availability

Ensure your customers receive uninterrupted support 24/7, 365 days a year. With our phone answering service, there are no missed calls or lost opportunities—no matter the time of day, holiday, or after-hours.

AI Analytics

Leverage advanced data-driven insights through our AI analytics tools. Make informed decisions, optimize customer experiences, and drive growth with real-time performance data that helps boost your business success.

Customizable IVR

Personalize your phone system with custom welcome greetings, on-hold music, business hours, and more. You can also store voice recordings and direct agents to handle missed or after-hours calls with tailored instructions.

Minute-Based Pricing

Save on customer support costs with our flexible, minute-based pricing. Pay only for the time agents spend handling calls, ensuring you receive quality live support while minimizing expenses.

Custom Phone Number

Choose a local or toll-free phone number based on your preferred area code. Ideal for call forwarding or business promotion, available in the US, Canada, and the UK.

Voicemail

Let customers leave voicemail after hours with a custom message. Inform your clients that their message has been received and that you’ll get back to them the next business day.

Mobile-Compatible

Manage your phone answering service from anywhere, on any device. Our mobile-friendly dashboard lets you access all features directly from your smartphone, tablet, or PC, so you’re always in control.

Scalable Support

Our service scales with your business, ensuring you never miss a call during peak times. Upgrade to premium support at any time for additional capacity if your call volume increases permanently.

Live Monitoring

Monitor call center performance with real-time analytics, charts, and call statistics. Access your dashboard anytime to track performance and provide immediate feedback or callback instructions.

Call Recording

Access and securely store voice recordings between our agents and your clients. You can listen to them at any time and download them locally for your records.

CRM Integration

Integrate your CRM system (like Help Scout or HubSpot) for seamless workflow management. You can also set up email notifications for a smoother experience.

Secure

Rest assured knowing all data is processed according to the highest North American and EU security standards, including GDPR, CCPA, and PIPEDA compliance.

Customizable Inbound Scripting

Easily create a decision tree with up to three standard inquiry scenarios tailored to your business needs. Our setup process is quick and simple, featuring built-in commands, templates, fallback options, and color-coding for clear guidance. Agents will follow the script or manage calls based on your specific guidelines and customer service standards. The script can be adjusted at any time to meet evolving business requirements. Rest assured, our skilled agents are fully capable of handling changes and adapting to new instructions as your business needs shift.

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Optimized for a Wide Range of Essential Use Cases

Let our carefully selected team of skilled inbound customer service agents manage your phone calls, text messages, chats, and represent your brand. With an average age of 35 and over 7 years of experience in customer support, our agents have worked with leading companies like Apple, Microsoft, and Amazon. They specialize in providing 24/7 customer service, handling after-hours calls, supporting overflow operations, enhancing inbound customer acquisition, qualifying leads, and addressing other specific business needs.

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Start outsourcing with ease

Why Work With Us?

Our monthly subscriptions start at just $99, with the flexibility to cancel anytime.
Partner with an award-winning company that adheres to the highest data security standards.
Enjoy exceptional customer service from highly trained agents, specialized to meet your unique needs.
Receive complimentary access to real-time AI analytics for optimizing your call center operations.
Gain access to technology resources and call management software tailored specifically for small businesses.
Customize settings to match your specific requirements.
Focus on your core business while our team efficiently handles your phone calls, saving you valuable time and resources.

Select your plan

Looking for premium or dedicated solutions? Contact us today!

Book a consultation