Live agents answer your incoming calls, emails, chats, and SMS in your business name on Eastern Time.
A freight broker from Doraville, a dentist from Decatur, and a payments vendor from Alpharetta all lose income the same way: a line no one answers at 7 pm. There is no deferment of investigation. They pass it on to whoever answers.
Call centers in Atlanta do the same thing, but they hide it in a form. We publish ours. Agents act as your representatives, with your script and in your own CRM.
Agents Republic is a Canadian BPO company with services in French, German, Spanish, Dutch, Korean, Mandarin, Cantonese, and Japanese. Our primary industries are healthcare, insurance, finance, and retail/ecommerce, and we integrate with CRM for voice support.
Be flexible with the services needed, and scale up as your business grows.
Your company is heard by the caller, not ours.
On busy, after hours, or permanently divert.
Your introduction, your script, your qualifying questions.
A query is resolved, a reservation is made, or an order is placed.
You can enter it into your dashboard via email, SMS, or CRM.
Bronze Plan: $250/month with 8 hours over 5 days and 200 phone minutes. Silver is $550 for 12 hours and 500 minutes. Gold is $950 for full coverage and 1000 minutes. Platinum is $1,950 for 2,500 minutes. First-30-day promotional prices range from $99 for Bronze to $999 for Platinum. Dedicated plans are based on agreed coverage hours, not per call. Unused minutes will not carry over.
Cancel any time · Unused minutes do not carry over
Before signing with any of the call centers in Atlanta, review these six points.
Call scripts and workflows are customized for every industry depending on the customer service and needs.
Within the Perimeter and far out. Permanently divert the line, or divert it only when your team is engaged.
Appointment-led operators use answering cover most of the time often.
Agents book, move, and cancel in your calendar, confirming with the caller before the line drops.
New client details captured in your fields, not a free-text note.
If you receive an urgent call, it goes to the on-call contact. All of the above is recorded for the morning.
We chose Agents Republic since they met our needs in providing exemplary technical support for our customers, and the price point was a considerable savings over the US-based group we had previously contracted. It has been a joy working with their team. I find their staff enthusiastic, eager talent with a proactive and caring attitude. They take ownership and stay engaged through every email, chat, or ticket that comes their way.
We had been working David and his team for years and I must express how great work they have delivered to Google.
Agents Republic helped my team deliver a successful project by mobilizing a call center effort across 6 countries and in 4 different languages on an extremely condensed timeline. They were quick to mobilize, adaptive to our changing needs, and proposed creative solutions to help us reach our outreach goal. This was my first time using Agents Republic, and I was very impressed with their professionalism and high level of customer service. I would be pleased to recommend them to my colleagues and peers. The next time I need call center support, I’ll go to them first.
We have been working with the team on different projects. Always had excellent response time, great delivery and results!
We know the learning curve was steep, and your project manager did a great job getting herself up to speed and becoming the subject matter expert we needed to have on your end, in order for your team to thrive. It was reassuring to know that we could count on her to guide the team, and step in when needed. Both she and the supervisor did a fantastic job keeping us up to date and delivered requested reporting in a timely manner. It’s always reassuring to work with a team that you know you can depend on to do the right thing, regardless of how it affects their bottom line. I believe we made a great decision when we decided to partner with Agents Republic.
David and his team has results-oriented straightforward mindset. I’d highly recommend working with them!
Live agents cover Atlanta accounts on Eastern Time and use your company name and script.
Shared tiers run $250 to $1,950 monthly. First-30-day promotional prices range from $99 for Bronze to $999 for Platinum.
Yes. We can divert the line, and your published number will remain unchanged.
Our agents are based across our global network and rostered to Eastern Time. Offices are in Vancouver, Toronto, and Budapest.
Yes, a dedicated team means a caller can speak to a native speaker, not an interpreter.
Gold and Platinum include 24/7 coverage. Any plan can serve as an answering service Atlanta; outside business hours, we use Atlanta operators only.
Retail, travel, technology, insurance and finance, healthcare, telecoms, automotive and gaming.
Atlanta call centers start at $250 per month. First-30-day promotional prices range from $99 for Bronze to $999 for Platinum.