Live agents answer your phone, email, chat, and SMS under your company name.
Twice a year, the rest of the country sets their clocks forward or back an hour for daylight saving time, and Phoenix doesn’t. The East Coast and California time zones change by an hour, and a window that worked in February won’t work in April.
Agents Republic provides 24/7 customer support across time zones. Businesses can configure their preferred operating hours, so the answering service Phoenix will have the same start time in July as in January.
We are a Canadian BPO company that provides multilingual contact centre services with native-speaking agents across phone, email, live chat, video chat, SMS and social media, 24/7/365 in all time zones.
Both have a place. The question is which handles which call.
Nine separate lines, each priced separately. The Answering service Phoenix operator can start with one and add the others later.
It functions when busy, after hours, or all day.
They use your greeting and ask your screening questions.
It is booked, qualified, resolved, or logged.
The caller's information is entered into the selected fields.
Bronze costs $250 per month for 5 days a week, 8 hours a day, and 200 minutes of calls. Silver is $550 for 12 hours and 500 minutes. Gold is $950 for around-the-clock service with 1,000 minutes. Platinum is $1,950 with 2,500 minutes. First-30-day promotional prices range from $99 for Bronze to $999 for Platinum. Dedicated teams, which staff just your account, start at around $3,500 per month. That range covers most Phoenix answering services requirements.
| Pricing Factor | What It Means |
|---|---|
| Minutes Used | Each plan includes a set minute allowance. Unused minutes do not roll over, and overage charges apply. |
| Hours Covered | Eight hours a day, five days a week costs less than continuous coverage. |
| Channels Available | Bronze covers phone calls. Silver includes phone, email, and chat. Gold and Platinum also include SMS. |
| Shared or Dedicated | Dedicated teams are priced by agent hours worked, plus a fixed supervision fee. |
Scripting in these sectors happens during onboarding. These are the books most call centers in Phoenix, AZ see volume from.
Central Phoenix out through the East and West Valley. Answering service Phoenix also relies on diversion, so use your number and divert the line when appropriate.
Your hours, your channels, and the calls that actually come in.
You select a number, set your settings, set up integrations, and install the script.
Divert your line and review calls, summaries, and recordings.
We chose Agents Republic since they met our needs in providing exemplary technical support for our customers, and the price point was a considerable savings over the US-based group we had previously contracted. It has been a joy working with their team. I find their staff enthusiastic, eager talent with a proactive and caring attitude. They take ownership and stay engaged through every email, chat, or ticket that comes their way.
We had been working David and his team for years and I must express how great work they have delivered to Google.
Agents Republic helped my team deliver a successful project by mobilizing a call center effort across 6 countries and in 4 different languages on an extremely condensed timeline. They were quick to mobilize, adaptive to our changing needs, and proposed creative solutions to help us reach our outreach goal. This was my first time using Agents Republic, and I was very impressed with their professionalism and high level of customer service. I would be pleased to recommend them to my colleagues and peers. The next time I need call center support, I’ll go to them first.
We have been working with the team on different projects. Always had excellent response time, great delivery and results!
We know the learning curve was steep, and your project manager did a great job getting herself up to speed and becoming the subject matter expert we needed to have on your end, in order for your team to thrive. It was reassuring to know that we could count on her to guide the team, and step in when needed. Both she and the supervisor did a fantastic job keeping us up to date and delivered requested reporting in a timely manner. It’s always reassuring to work with a team that you know you can depend on to do the right thing, regardless of how it affects their bottom line. I believe we made a great decision when we decided to partner with Agents Republic.
David and his team has results-oriented straightforward mindset. I’d highly recommend working with them!
Yes. Coverage hours are based on your local time and will remain the same when other states change their hours.
Yes. Bronze is available for phones only. When users switch to Silver or higher, email, chat, and SMS are all enabled on the same answering service Phoenix account.
Overage rates apply and are listed in the client portal. If you typically overuse, a higher tier will likely cost less.
On a shared plan, no. On a dedicated program, yes, with agreed hours and a named supervisor.
Yes, you have to pay with a card to start, even for the initial 30 days at a reduced rate.
Recordings and written summaries sit in your dashboard against each interaction.
Yes. Dedicated programs include CRM, ticketing, and knowledge base access.
Shared plans are month-to-month and may be canceled at any time.
Send your hours, channels, and call volume.