Tier 2 – Technical Support Agent (English, Home-based)

Tier 2 – Technical Support Agent (English, Home-based)


Do you believe you are a good fit?

We are looking to hire home-based call center agents with in-depth technical support experience to service worldwide customers. Work from the comfort of your home in global markets as part of a Canadian company and develop your career with us!

  • Have you worked in a tech support role previously?
  • Are you an upbeat and helpful personality?
  • Do you have in-depth IT knowledge?
  • Are you willing to learn?

If yes, we would like to offer you the following work-at-home, long term job opportunity: 

Inbound Technical Support for a US-based IT Services Firm

Tasks & responsibilities

  • Represent a well established US-based leading provider of Communications Platform as a Service solutions.
  • Provide a helpful, supportive Tier 2 customer service experience for worldwide customers
  • Answer inbound calls, chats and emails
  • Follow standard operating procedures and escalate problems to Supervisors and Tier 3 support
  • Maintain a quiet home office with a stable internet connection to perform professional customer support duties
  • Participate in all necessary training sessions, phone/video conferences for team meetings and one-on-one coaching
  • Maintain a good working relationship with assigned supervisors and co-workers
  • Work hours: full-time job based on assigned shift (40 hours weekly)

Home office Requirements

  • Have an Internet speed of at least 10 mbps download and 5 mbps upload (must provide a speed test copy)
  • Must have a workspace free from outside noise and distractions
  • USB headset is recommended to maximize good sound quality


  • Flexible working hours with competitive salary
  • International environment and great self development programs
  • Home-based work opportunity
  • Passionate and welcoming colleagues

Please submit your application below.

EnglishLevel 2tech supportTier 2

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