We are looking to hire home-based call center agents for a long-term opportunity to provide customer support for the European office of a large US conglomerate. Work from the comfort of your home in global markets and develop your career with us!

• Do you speak German and Dutch?
• Did you work in a customer service/technical support role?
• Do you have experience/interest in marketing and mobile apps?
• Are you an upbeat, helpful personality?
• Are you willing to learn, while doing meaningful work helping people?

If yes, we would like to offer you the following work-at-home, long-term job opportunity: 

Inbound customer support for a Swiss retail firm

Tasks & responsibilities

• Represent the Swiss support of a well-established US-based retail services firm focusing on water treatment solutions
• Provide a helpful, supportive customer service experience for European customers focusing on the German-speaking clients and Dutch-speaking clients
• Answer inbound calls and emails for the client’s loyalty program
• Follow standard operating procedures and escalate problems to Supervisors
• Maintain a quiet home office with a stable internet connection to perform professional customer support duties
• Participate in all necessary training sessions, phone/video conferences for team meetings and one on one coaching
• Maintain a good working relationship with assigned supervisors and co-workers
• Work hours:  Monday – Friday 9am – 5pm Central European Time (CET)

Home office Requirements

• Have an Internet speed of at least 10 mbps download and 5 mbps upload (must provide a speed test copy)
• Must have a workspace free from outside noise and distractions
• USB headset is recommended to maximize good sound quality
• Must agree to reside at your current address for min. 3 months

Benefits

• Flexible working hours with a competitive salary
• International environment and great self-development programs
• Home-based work opportunity
• Passionate and welcoming colleagues

Please submit your application below.