Inbound Customer Support Agent (English, Home-based)

Inbound Customer Support Agent (English, Home-based)

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We are looking to hire home-based call center agents with Healthcare experience to service North American customers. Work from the comfort of your home in global markets as part of a Canadian company and develop your career with us!

  • Do you speak high-level English?
  • Did you work in a customer service role?
  • Do you have personal or professional experience with addiction and/or recovery?
  • Are you an upbeat, helpful personality?
  • Did you work in addiction, behavioral health, or other healthcare settings?
  • Are you willing to learn, while doing meaningful work helping people?

If yes, we would like to offer you the following work-at-home, long term job opportunity: 

Inbound phone support for a US-based mental health services firm

Tasks & responsibilities

  • Represent a well established US-based mental health services firm
  • Provide a helpful, supportive customer service experience for North American customer
  • Answer inbound calls and set up appointments for our client’s facilities
  • Follow standard operating procedures and escalate problems to Supervisors
  • Maintain a quiet home office with a stable internet connection to perform professional customer support duties
  • Participate in all necessary training sessions, phone/video conferences for team meetings and one on one coaching
  • Maintain a good working relationship with assigned supervisors and co-workers
  • Work hours: 7am – 5pm US Pacific Time (Monday – Friday/Sunday) (TBC)

Home office Requirements

  • Have an Internet speed of at least 10 mbps download and 5 mbps upload (must provide a speed test copy)
  • Must have a workspace free from outside noise and distractions
  • USB headset is recommended to maximize good sound quality
  • Must agree to reside at your current address for min. 3 months

Benefits

  • Flexible working hours with competitive salary
  • International environment and great self development programs
  • Home-based work opportunity
  • Passionate and welcoming colleagues

Please submit your application below.

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