Patient Engagement Representative (Australian English, Home-based)

Patient Engagement Representative (Australian English, Home-based)

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Do you believe you are a good fit?

We are looking to hire home-based patient enrollment specialists with healthcare experience to service Australian customers. Work from the comfort of your home as part of a global outsourcing company and develop your career with us!

  • Do you speak native or near-native English?
  • Did you work in a customer service role?
  • Do you have professional experience in healthcare, patient enrollment or clinical trials?
  • Are you an upbeat, helpful personality?
  • Are you willing to learn and develop your skills in a multicultural environment?

If yes, we would like to offer you the following work-at-home job opportunity: 

Outbound enrollment phone support for a global patient engagement firm

Tasks & responsibilities

  • Represent a well established UK-based global patient engagement agency
  • Provide a helpful, supportive customer service experience for Australian customers
  • Appointment setup support for healthcare facilities
  • Follow standard operating procedures and escalate problems to supervisors
  • Maintain a quiet home office with a stable internet connection to perform professional customer support duties
  • Participate in all necessary training sessions, phone/video conferences for team meetings and one on one coaching
  • Maintain a good working relationship with assigned supervisors and co-workers
  • Work hours: flexible based on Australian Time Zones

Home office requirements

  • Have an Internet speed of at least 10 Mbps download and 5 Mbps upload (must provide a speed test)
  • Must have a workspace free from outside noise and distractions
  • USB headset is recommended to maximize good sound quality

Benefits

  • Flexible working hours with competitive salary
  • Multicultural environment and great self development programs
  • Home-based work opportunity
  • Passionate and welcoming colleagues

Please submit your application online via the ‘Apply’ button below.

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