Inbound Customer Support Agent (French and English, Home-based)

Inbound Customer Support Agent (French and English, Home-based)

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Do you believe you are a good fit?

We are looking to hire home-based call center agents for a long-term opportunity to provide customer support for the European office of a large US conglomerate. Work from the comfort of your home in global markets and develop your career with us!

  • Do you speak French and English?
  • Did you work in a customer service/technical support role?
  • Do you have experience/interest in marketing and mobile apps?
  • Are you an upbeat, helpful personality?
  • Are you willing to learn, while doing meaningful work helping people?

If yes, we would like to offer you the following work-at-home, long-term job opportunity: 

Inbound customer support for a Swiss retail firm

Tasks & responsibilities

  • Represent the Swiss support of a well-established US-based retail services firm focusing on water treatment solutions
  • Provide a helpful, supportive customer service experience for European customers focusing on the French-speaking clients
  • Answer inbound calls and emails for the client’s loyalty program
  • Follow standard operating procedures and escalate problems to Supervisors
  • Maintain a quiet home office with a stable internet connection to perform professional customer support duties
  • Participate in all necessary training sessions, phone/video conferences for team meetings and one on one coaching
  • Maintain a good working relationship with assigned supervisors and co-workers
  • Work hours:  Monday – Friday 9am – 5pm Central European Time (CET)

Home office Requirements

  • Have an Internet speed of at least 10 mbps download and 5 mbps upload (must provide a speed test copy)
  • Must have a workspace free from outside noise and distractions
  • USB headset is recommended to maximize good sound quality
  • Must agree to reside at your current address for min. 3 months

Benefits

  • Flexible working hours with a competitive salary
  • International environment and great self-development programs
  • Home-based work opportunity
  • Passionate and welcoming colleagues

Please submit your application below.

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