We are looking to hire home-based call center agents with customer support experience to service German and English speaking customers. Work from the comfort of your home as part of a Canadian company and develop your career with us!

• Do you speak native German and fluent English?
• Did you work in a customer service role?
• Are you an upbeat and helpful personality?
• Are you good at problem solving?
• Are you willing to learn?

If yes, we would like to offer you the following work-at-home, long term job opportunity: 

German-English Customer Support Agent (Home-based)

Tasks & responsibilities

• Represent a well established European company
• Provide a helpful, supportive Tier 1 customer service experience for customers
• Answer inbound calls, chats and emails and provide follow-up with outbound calls
• Follow standard operating procedures and escalate problems to Supervisors and Tier 2 support
• Maintain a quiet home office with a stable internet connection to perform professional customer support duties
• Participate in all necessary training sessions, phone/video conferences for team meetings and one on one coaching
• Maintain a good working relationship with assigned supervisors and co-workers

Home office Requirements

• Have an Internet speed of at least 10 mbps download and 5 mbps upload (must provide a speed test copy)
• Must have a workspace free from outside noise and distractions
• USB headset is recommended to maximize good sound quality

Benefits

• Flexible working hours with competitive salary
• International environment and great self development programs
• Home-based work opportunity
• Passionate and welcoming colleagues

Please submit your application below.