Dutch-French-English Customer Support Agent (Home-based)

Dutch-French-English Customer Support Agent (Home-based)

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We are looking to hire home-based call center agents with customer support / technical experience to service European customers. Work from the comfort of your home as part of a Canadian company and develop your career with us!

  • Do you speak high-level English, Dutch and French?
  • Did you work in a customer service / tech support role?
  • Are you an upbeat and helpful personality?
  • Do you have IT knowledge?
  • Are you willing to learn?

If yes, we would like to offer you the following work-at-home, long term job opportunity: 

Dutch-French-English Customer Support Agent (Home-based)

Tasks & responsibilities

  • Represent a well established European company
  • Provide a helpful, supportive Tier 1 customer service experience for European customers
  • Answer inbound calls, chats and emails and provide follow-up with occasional outbound calls
  • Follow standard operating procedures and escalate problems to Supervisors and Tier 2 support
  • Maintain a quiet home office with a stable internet connection to perform professional customer support duties
  • Participate in all necessary training sessions, phone/video conferences for team meetings and one on one coaching
  • Maintain a good working relationship with assigned supervisors and co-workers
  • Work hours: Mon-Fri 9am-6pm

Home office Requirements

  • Have an Internet speed of at least 10 mbps download and 5 mbps upload (must provide a speed test copy)
  • Must have a workspace free from outside noise and distractions
  • USB headset is recommended to maximize good sound quality

Benefits

  • Flexible working hours with competitive salary
  • International environment and great self development programs
  • Home-based work opportunity
  • Passionate and welcoming colleagues

Please submit your application below.

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