Customer Support Agent for AI project (Work at home) – Australian English

Customer Support Agent for AI project (Work at home) – Australian English

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We are hiring work at home Australian English speaking customer support agents to participate in a global research study for data collection of an AI project.

You will be calling the participants of the research project and simulate a role play of a customer support scenario.

Our company, Agents Republic, is based in Vancouver Canada and deliver through cloud-based model customer support, sales support, technical support and back office services with customer support agents working from their home offices. We have more than 13 years track record working with global brands across North America, Europe and Asia.

Join out team and work on a global AI research study!

Customer Support Agent for AI project (Work at home) – Australian English

Tasks & responsibilities

  • Provide a helpful and supportive customer service experience for Australian customers in multiple verticals (simulation)
  • Follow standard operating procedures and escalate problems to Supervisors
  • Maintain a quiet home office with stable internet connection to perform professional customer support duties
  • Participate in all necessary training sessions, phone/video conferences for team meetings and one on one coaching
  • Maintain good working relationship with assigned supervisors and co-worker
  • Take part in the required trainings and meetings with supervisors
  • Perform additional tasks if required

Job Requirements

  • At least 1 year of experience in customer service or in a service-focused field
  • Friendly, empathic and dynamic personality – you pay attention to details
  • You’re a solid multitasker, comfortable with a computer
  • Accurate and timely decision making
  • Excellent oral communication skills in Australian English
  • Start date: ASAP

Home office Requirements

  • Have an Internet speed of at least 10 mbps download and 5 mbps upload (must provide a speed test copy)
  • Must have a workspace free from outside noise and distractions
  • USB headset is recommended to maximize good sound quality

Benefits

  • Flexible working hours with very competitive salary
  • International environment and great self development programs
  • Home-based work opportunity
  • Passionate and welcoming colleagues

Please submit your application below.

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