Customer Service Rep (Chat Support)

Customer Service Rep (Chat Support)

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As a work at home agent you can not only be your own boss, choose your own schedule and receive competitive compensation, but also save time and ditch the commute. Work from the comfort of your home in global markets as part of a Canadian company and develop your career with us!

Agents Republic was founded by industry professionals with more than 12 years track record in cloud-based contact center outsourcing with global workforce. The company provides omnichannel services in 100+ languages with native speakers and the latest technology available. Work from the comfort of your home in global markets as part of a Canadian company and develop your career with us!

Tasks & responsibilities

  • Inbound customer service and related administrative tasks
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Keeping records of customer interactions, transactions, comments and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support
  • Follow standard operating procedures and escalate problems to Team Supervisors or LVL 2 help desk if required
  • Participate in all necessary training sessions, phone/video conferences for team meetings and one on one coaching
  • Maintain good working relationship with assigned supervisors and co-workers
  • Perform additional duties if required by management

Job Requirements

  • 1+years experience in contact/service center environment in a similar role
  • 1-3 years’ experience in a fast-paced online service-oriented environment
  • You must be 19 years or older
  • Ideally face-to-face customer service experience in a retail or hospitality business
  • Familiar with CRM tools
  • Ability to work independently (solid decision-making skills, strong problem solving, good judgment)
  • Well-organized and detail-oriented
  • Proficiency in Windows operating Systems & applications, tech savvy
  • Excellent communication skills, both verbal and written (Fluent English)
  • Customer oriented personality with strong work ethics and great troubleshooting skills
  • Adhere to Company attendance, punctuality, meal and rest break requirements
  • Ability to handle pressure when attempting to meet deadlines and performance goals
  • Available minimum 4 hours/day

Home office Requirements

  • Have an Internet speed of at least 10 mbps download and 5 mbps upload (must provide a speed test copy)
  • Must have a workspace free from outside noise and distractions
  • USB headset is recommended to maximize good sound quality
  • Must agree to reside at your current address for min. 3 months

Benefits

  • Flexible working hours with competitive salary
  • International environment and great self development programs
  • Home-based work opportunity
  • Passionate and welcoming colleagues

Please submit your application below.

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